Chris Stevenson is the founder of Stevenson Consulting, a full-service consulting firm based in Westlake Village, California. Chris’s current focus is to help businesses and entrepreneurs of all types maximize potential. His expertise stems from his past hands-on experience in all aspects of the health club industry. For almost 20 years, Chris and his team successfully owned and operated Stevenson Fitness, a full-service boutique health club in Southern California. The club’s success was based on providing an unparalleled member experience, centered on proper staffing, systematic operations, and world-class leadership. This success was reflected in the club’s NPS, which was consistently in the 90s (industry average is in the 40s). Chris is an international speaker who regularly presents at IHRSA, Club Industry, IDEA and many other fitness and business events. He also sits on the board of directors of IHRSA and the Customer Engagement Academy. From health and wellness to business strategies, Chris has the unique ability to instantaneously connect with people and to present viable, applicable lectures that resonate with every audience.
Marisa Hoff is the director of operations for Stevenson Consulting, a full-service consulting firm based in Westlake Village, California. Prior to this role Marisa successfully managed Stevenson Fitness, since its’ inception in 2010. Hoff has worked to build a membership base of over 2000 members with high retention rates and high customer satisfaction. Financially, Hoff has ensured that the club was profitable since Day 1. Due to the success she had running Stevenson Fitness, and her industry experience as a whole, Marisa was named one of 2019 Women Who Inspire by Club Business International Magazine. Marisa is an international speaker who presents regularly at fitness conferences including IHRSA, IDEA, The Athletic Business Show, and Club Industry. She has consulted several clubs in the areas of Group X, personal training and more. In addition to her energy and enthusiasm, he unique and creative approach to problem solving is unparalleled.